Salesforce.com is launching Service Cloud Mobile, a package of four new features, including mobile co-browsing, in-line community support for game apps and a mobile chat capability. A fourth feature, designed specifically for customer service reps, allows agents to use mobile devices to give personalized support by connecting internally to get questions answered?through a lightweight activity stream experience. The new features are part of Salesforce.com Service Cloud and demonstrative of what executives say is the company's plan to "double down" on mobile in 2013.Source: http://feedproxy.google.com/~r/Techcrunch/~3/zL0QW1vgJEI/
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